SHIPPING AND RETURNS

📦 Shipping

• – Preparation :
• All orders are prepared and shipped within 1 to 3 business days.
• 
  – Carrier :
• Delivery is handled by DHL Group, ensuring a fast, secure, and fully tracked service.
• 
  – Covered Delivery Zones :
• France, Monaco, Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Spain, Estonia, Finland, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
• 
  – Delivery Times :
• France: 5 business days
• Europe: 3 to 6 business days depending on the country

• • 🚚 Shipping Fees

• – Free delivery for all listed destinations, with no minimum purchase.
• 
  – Tracking :
• A DHL tracking link is automatically sent upon shipment.

Returns

• • • 🔁 Returns
  • – Withdrawal Period :
  • You have 30 days from the date of receipt to request a return.
  • 
    – Conditions :
  • Products must be in new condition, unused, unwashed, and returned in their original packaging.
  • 
    – Procedure :
  • Please contact our customer service at contact@eraen.com to obtain return authorization.
    Once validated, you will receive precise instructions for the return, along with a return form.
  • 
    – Return Fees :
  • Return fees are the responsibility of the customer, regardless of the country of shipment.
    In case of a defective item or an error on our part, we will, of course, cover these costs.

• – Refund :
• It is processed within 10 to 14 business days after receipt and inspection of the returned items. The refund is issued via the original payment method.

📩 Contact

For any questions or assistance, our customer service is at your disposal:
📧 contact@eraen.com