PRIVACY POLICY
1. Introduction
The protection of your personal data is a priority for us. This privacy policy explains what information we collect, how we use it, and what your rights are. It applies to all data collected on our website www.eraen.com
2. Data Controller
The data controller is:
DPT Sp. z o.o.
Chocimska 20/14
00-791 Warsaw
Poland
contact@eraen.com
3. Data Collected
We only collect data strictly necessary for managing your orders and improving your experience:
- – Identification data: name, surname, postal address, email address, phone number
– Order and delivery data
– Payment data (via a secure provider – we never store your banking information)
– Navigation data: IP address, browser type, pages visited (via cookies, with your consent)
4. Purposes of Collection
Your personal data is used for:
- – Managing and shipping your orders
– Responding to your requests via our customer service
– Sending you transactional or promotional emails (if you have consented)
– Improving our site and services
– Complying with our legal obligations (invoicing, security…)
5. Data Sharing
We do not sell or rent your personal data. It may only be shared with trusted third parties in the following cases:
– Secure payment providers (e.g., Stripe, PayPal)
– Carriers (e.g., DHL)
– Website hosting and maintenance
All our partners are contractually bound to respect the confidentiality and security of your data.
6. Data Retention Period
Your data is retained for:
– Legal retention period for invoices: 10 years
– Customer data: 3 years after your last commercial interaction (or deletion upon request)
7. Your Rights
In accordance with the GDPR, you have the following rights:
– Right to access, rectify, and erase your data
– Right to restriction of processing
– Right to object and withdraw your consent at any time
– Right to data portability
To exercise your rights, please write to us at: contact@eraen.com
You may also lodge a complaint with the CNIL (www.cnil.fr).
8. Cookies
We use cookies to:
– Ensure the proper functioning of the site
– Improve your user experience
– Measure our audience
You can change your cookie preferences at any time via the banner provided for this purpose.
9. Security
We implement strict technical and organizational measures to protect your data (SSL certificate, server protection, restricted access…).
10. Modifications
This policy may be modified at any time. The most recent update date is indicated below.
Last updated: 2025-05-07